Terms of Service

Last updated: October 3, 2026

These terms cover the Starter, Growth and Pro plans sold by Gulf Coast Realty Media, LLC, doing business as Gulf Coast Brand Builders ("we", "us"). When you check out, you ("you", the business owner) agree to them.

1. What you are buying

Your plan is the one shown on the checkout page you paid on. What each plan includes is listed on that page and at gcbrandbuilders.com. Anything not listed is not included. We can quote extra work separately; extra work is prepaid.

2. Setup fee

The setup fee pays for building your website and setting up your account, phone number and texting registration. It is charged once, at checkout. Once we start building, the setup fee is not refundable. Moving up to a higher plan later has no new setup fee.

3. Monthly billing

Your plan is billed monthly, in advance, to the card or bank account you give us. It renews each month until you cancel. There is no contract and no minimum term.

4. Cancelling

You can cancel at any time by email or text to us. Cancelling stops the next charge. You keep service until the end of the month you already paid for. We do not refund partial months.

5. Our 7-day promise

Your website and inquiry inbox will be live within 7 days of the day we have everything we need from you: your logo, photos, list of services, and access to your domain. If we miss that, your first month is free. Texting is not part of this promise, because the phone carriers have to approve your number first. That usually takes 1 to 3 weeks and is outside our control.

6. What you own, and what happens if you leave

• Your domain is registered in your business's name. It is yours.
• Your website: if you leave, we send you a copy of your website files within 10 business days, at no charge.
• Your contacts: we will export your contact list to a spreadsheet when you ask.
• Your phone number: you can move it to another phone company. Moving it is subject to the carriers' rules, and any fee they charge is yours.
• Your Google Business Profile and your reviews always belong to you.
• Our systems: the workflows, templates, automations, software setup and know-how we use to run your account belong to us. They are not transferred when you leave.

7. Changing plans

You can move up a plan at any time. If you move down, features of the higher plan stop at the end of your current paid month, and your website, inbox, phone number and missed-call text-back keep running.

8. Usage: texts, calls and email

Growth and Pro include $20 a month of usage for texts, calls and email. Usage above that, and all usage on Starter, is billed at our cost. We set alerts so you are not surprised by a bill.

9. Texting and calling rules (your part)

You agree to text and email only people who gave you permission, to honor every "STOP" right away, and to give us true business information for the texting registration. Our system records consent and opt-outs, but you are responsible for the contact lists you give us.

10. Reviews

Our review requests go to every customer you mark as a completed job, whatever their experience. We do not filter out unhappy customers from Google, we do not offer rewards for reviews, and we do not write reviews. You agree not to ask us to.

11. AI features

Some features draft text with AI, such as replies to reviews. Short replies to 4 and 5 star reviews may post automatically; replies to 1 to 3 star reviews wait for your approval. You are responsible for content posted under your business name.

12. No guarantee of results

We build and run the systems described in your plan. We do not promise a number of leads, calls, reviews, rankings or sales.

13. Other companies' services

Your plan runs on other companies' services, including HighLevel (LeadConnector), Google, phone carriers and web hosting. We are not responsible for their outages, rule changes or decisions (for example, a carrier declining your texting registration or Google removing a review). If one of them changes in a way that affects your plan, we will tell you and offer the closest replacement we can.

14. Limits on our liability

If something goes wrong, our total liability to you is limited to the fees you paid us in the 3 months before the problem. We are not liable for lost profits or indirect losses.

15. Your content

You confirm you have the right to the logos, photos, text and customer lists you give us, and you agree to cover us if someone makes a claim about them.

16. Price changes

We will give you at least 30 days' notice before changing your monthly price. A setup fee you already paid never changes.

17. Changes to these terms

We may update these terms. We will email you at least 30 days before a change that affects you, and the date at the top will change.

18. Florida law

These terms are governed by Florida law. Any dispute will be handled in the state or federal courts for Manatee County, Florida.

19. Text messages

If you text us or give us your number on our website, our SMS Terms apply: gcbrandbuilders.com/sms-terms. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Our Privacy Policy is at gcbrandbuilders.com/privacy.

20. Contact

Gulf Coast Brand Builders · (941) 909-8886 · billing@gcbrandbuilders.com · gcbrandbuilders.com